Building a Five-Star, Customer-Focused Team

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Theresa Amaya
75 minutes
Building a Five-Star, Customer-Focused Team explores how health clubs can createa culture of exceptional customer service. The DVD details effective recruitingand interviewing techniques for hiring quality, customer-focused team members.The DVD also reviews how to train and motivate high-preforming staff. In addition,the DVD explains how clubs can measure its customer-service culture, as well ashold those responsible for it accountable.

Among the topics covered:

• What is culture?
• A five-star, customer-focused culture
• The big 12 questions
• Recruiting for customer-focused team members
• Hiring for skill vs. talent
• Avoid hiring pitfalls
• Different types of interviews
• Prepare for the interview
• Training for a five-star, customer-focused team