Managing a Quality-Driven Business or Program

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Helen Vanderburg
165 minutes
While everyone knows that quality is the name of the game in the service business, accomplishing this objective is not always easily achieved. Managing a Quality-Driven Business or Program provides a detailed overview of how managers can develop and sustain excellence in their organizational efforts and activities. Whether you manage a club, a department, a few people, or just yourself, the DVD explains why a quality-driven business will lead to long-term success, and it examines several practical ways to manage a quality-driven business.

Among the topics covered:
  • Defining quality, excellence, and service
  • What is quality in your business?
  • Values, vision, and principles
  • How is quality defined by the customer?
  • Managing quality