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Universal Keys to an Extraordinary Business-The Importance of Great Customer Service!

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SKU:
827008759590*
Author:
Nicki Anderson, Darren Jacobson
Published:
2011
Length:
51 minutes
Why is customer service so important? What does a successful personal trainer look like? Truth be known, the days of bulging muscles and ripped abs equaling success have disappeared. In their place, a situation exists where today's top trainers are customer-service ambassadors, who provide great value sessions to their client base. Universal Keys to an Extraordinary Business-The Importance of Great Customer Service! reviews the link between great customer service and perceived value, discusses how personal trainers can differentiate their business through service excellence, and details the danger of turning advocates into assassins. The DVD examines how personal trainers can create the right workout environment and can communicate effectively with their client base to help ensure excellent customer service and attain positive perceptions of their business. Featuring two of the most respected professionals in the field, the DVD is geared towards personal trainers who are serious about having a long and successful career in the health/fitness industry.

Among the topics covered:
  • The link between customer service and perceived value
  • Switching brands
  • Price premiums
  • Turning advocates into assassins
  • Universal keys to an excellent business
  • Creating the environment
  • Effective management of your clients