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Universal Keys to Business Success

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SKU:
827008081097*
Author:
Nicki Anderson
Published:
2011
Length:
80 minutes
The value of having an appropriate menu of programs and services from which to draw and retain membership and clients is blatantly obvious to every owner of a health/fitness business. Although most health/fitness facilities attempt to address this issue, the key factor that can set any business apart from its competitor is exceptional customer service. Featuring a session from IDEA's Fitness Business Forum, at the 2009 IDEA World Fitness Convention™ Universal Keys to Business Success provides an overview of the steps that businesses can use to unlock their potential through superior customer service.

AMONG TOPICS COVERED:
  • Personal history
  • Key objectives for session
  • Loyalty build business
  • Advocate, apathetic, or assassin?
  • Universal keys to excellent service
  • Creating a successful environment
  • Efficient and effective communication
  • Strong systems
  • Define your role and impact